Refund policy
Return and Refund Policy
30-Day Guarantee
We offer a 30-day guarantee, which means you have 30 days from the date you receive your order to request a return.
Eligibility For Returns
To be eligible for a return, the item must:
- Be returned with all original parts, accessories, and components
- Be in good working condition
- Include proof of purchase (order number)
If the product is returned damaged due to misuse, missing key parts, or not in working condition, the return may be declined or a partial refund may apply.
How To Start A Return
To start a return, contact our support team through our Contact page with:
- Your order number
- The item(s) you want to return
- The reason for return (optional but helpful)
If approved, you’ll receive return instructions and the return address.
Return Shipping Costs
- Defective / Damaged / Wrong Item: We cover return shipping and will make it right.
- Not The Right Fit / Change Of Mind: You cover return shipping to our warehouse.
We do not offer pickup services. Return shipping must be arranged by the customer unless it’s a confirmed quality issue.
Damages & Issues
Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us as soon as possible so we can resolve it.
Non-Returnable Items
The following items are not eligible for returns:
- Gift cards
- Final sale / clearance items (if marked as such)
- Items returned with missing essential components
- Items that show clear misuse or intentional damage
Exchanges
If you want a different item, the fastest option is:
- Return the current item (after approval), then
- Place a new order for the replacement.
Refunds
Once your return is received and inspected, we’ll notify you of approval status.
If approved, refunds are issued to your original payment method within 7 business days. Banks/payment providers may take additional time to post the refund.
If it has been more than 7 business days since your refund approval, please contact support.